Shipping policy

SHIPPING POLICY

Last updated: August 27, 2026

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1. ORDER PROCESSING

All orders are processed within 1 to 2 business days of payment confirmation, Monday through Friday. Orders placed on weekends or public holidays are processed on the next business day. You will receive a confirmation email once your order has been dispatched.

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2. ACCESSORIES — SHIPPING

All accessories ship free of charge to all available destinations.

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3. LARGE PILATES APPARATUS — SHIPPING

Our large equipment (Reformer, Cadillac, Ladder Barrel, Combo Chair, Wall Unit, Wall Board) consists of heavy, oversized items (60–100 kg per unit), manufactured to order and shipped via international ocean freight under DDP (Delivered Duty Paid) terms. All import duties and customs fees are included in the sale price — no additional charges apply at delivery.

In-stock items: 5 to 12 business days.

Made-to-order items:

• Production and quality control: 7 to 14 business days.
• International ocean freight: 3 to 5 weeks.
• Last-mile delivery: 2 to 5 business days upon arrival.
• Total estimated lead time: 5 to 7 weeks from order confirmation.

You will receive an email notification at each key stage: production confirmation, dispatch, and final delivery. A tracking number will be provided as soon as your equipment arrives in your country.

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4. ORDER TRACKING

Once your order ships, you will receive a tracking link by email. For large equipment, a last-mile tracking number will be provided upon arrival in your country. You can monitor your shipment at any time via the link in your shipping confirmation email.

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5. DELIVERY FAILURES

It is the customer's responsibility to provide a complete and accurate delivery address at checkout. Kaleo Pilates cannot be held liable for delays or failed deliveries resulting from an incorrect address. Any additional re-delivery costs arising from customer error will be charged to the customer. For large equipment, the customer must be present — or designate an authorized recipient — at the time of delivery.

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6. DAMAGED OR LOST SHIPMENTS

Any visible outer packaging damage must be noted on the delivery receipt at the time of delivery. All damage, loss, or missing item claims must be reported within 48 hours of delivery to contact@kaleopilates.com, accompanied by your order number and clear photos of both the packaging and the item.

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CONTACT

By phone: +1 818 659 2999
Monday – Friday: 10:00 AM – 6:00 PM (MT) — Saturday – Sunday: Closed

By email: contact@kaleopilates.com
We commit to responding within 24 to 48 business hours.

Legal entity: FBA Ventures LLC — 5830 E 2nd St, Ste 7000 #35769, Casper, Wyoming 82609, United States